Refund Policy

1. Overview

At CopilotSEO, we offer a permanent free plan that allows you to fully evaluate the platform before making any purchase. Because users can thoroughly test the Service at no cost before subscribing, all paid subscriptions are generally non-refundable.

This policy applies globally. Nothing in this policy limits statutory rights you may have under the laws of your jurisdiction that cannot be waived by contract.

2. Free Plan

We offer a permanent free plan with no credit card required. The free plan includes:

• Access to the SEO dashboard
• Keyword and opportunity tracking
• 1 AI blog per month
• 5 Blog Studio credits
• 2 GSC accounts

The free plan is designed to give you sufficient access to evaluate whether CopilotSEO meets your needs before purchasing a paid plan. We do not offer a free trial of paid features.

3. No Refund Policy

Because a free plan is permanently available for evaluation, all paid subscription purchases are final and non-refundable.

We do not offer:

• Free trials of paid plans
• Money-back guarantees
• Prorated refunds for unused time in a billing period after cancellation

When you cancel a paid subscription, your access continues until the end of your current billing period. No further charges are made after cancellation.

4. Limited Exceptions

We may, at our sole discretion, issue refunds only in the following exceptional circumstances:

4.1 Duplicate or erroneous charge
If you were charged more than once for the same billing period due to a billing error on our part, we will refund the duplicate charge promptly.

4.2 Unauthorized charge
If your account was charged without your authorization and you report it to us within 30 days of the charge, we will investigate and refund the charge if confirmed unauthorized.

4.3 Service outage
If the Service experiences a verified outage exceeding 72 consecutive hours that prevents access to core paid features, you may request a prorated credit for the affected period.

4.4 Termination without cause
If we terminate your account without cause, you are entitled to a prorated refund for unused paid time in the current billing period.

5. EU and UK Statutory Rights

If you are located in the European Union or United Kingdom, you may have a statutory right to withdraw from a digital service contract within 14 days of purchase under the EU Consumer Rights Directive and UK Consumer Rights Act 2015.

However, under these laws, the right of withdrawal does not apply to digital services that have already begun with your explicit consent and acknowledgment that you waive the right to withdraw once the service has started.

By subscribing to a paid plan and immediately accessing paid features, you explicitly consent to the immediate start of the Service and acknowledge that you waive your statutory right of withdrawal once the Service has begun.

If you have not yet accessed any paid features, you may exercise your right of withdrawal within 14 days by contacting support@copilotseo.io.

6. Australian Consumer Law

If you are located in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a remedy if the Service has a major failure. For minor failures, we will remedy the issue within a reasonable time.

To make a claim under the ACL, contact us at support@copilotseo.io.

7. How to Request a Refund (Eligible Exceptions Only)

If you believe you qualify for a refund under Section 4 or applicable consumer law:

• Email us at support@copilotseo.io
• Subject line: Refund Request — [your account email]
• Include: your account email, the charge date, your country of residence, and a description of why you believe a refund is due

We will confirm receipt within 1 business day and respond to eligible requests within 5 business days. Approved refunds are processed within 5–10 business days to your original payment method.

8. Cancellation

You may cancel your paid subscription at any time from your account settings or by contacting support@copilotseo.io. Cancellation takes effect at the end of your current billing period. You retain access to paid features until that date.

9. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. We can typically resolve billing disputes faster directly. Filing a fraudulent chargeback may result in account suspension and recovery of the disputed amount.

10. Currency

All charges are made in the currency displayed at checkout. Refunds are issued in the same currency as the original charge. We are not responsible for currency exchange rate differences.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will not apply retroactively to charges already made. We will notify existing subscribers of material changes via email at least 14 days before they take effect.

12. Contact Us